Refund policy

Returns and exchanges

This policy applies to products purchased directly from BULLMART. Except where required by applicable law, our policy for change-of-mind returns and exchanges is not accepted; all sales are final, including requests based on collector preference, packaging imperfections, market fluctuations or subjective grading expectations. If accepted, requests must be submitted within the applicable statutory period of the statutory start date.

Before sending an item back, please contact us with your order number and the name of the item. This helps us locate your purchase and provide instructions for your request.

If your order contains several items, please tell us which items you want to return or exchange. If you received an item as a gift, an order number or gift receipt can help us locate the purchase.

Defects and shipping damage

If your collectible arrives damaged or has a quality defect, please contact support@bullmart.com within 7 days of delivery. Include your order number, a description of the issue, and photos and videos of the defect or damage.

If we approve your claim, the available remedies are either a refund of the purchase price paid for the affected product or a reservation for a product of substantially equivalent size and retail value from the next available series, dispatched at no additional cost upon release. Any conditions or limits are that the reserved product is allocated randomly and subject to stock availability; that Bullmart will reasonably determine whether a defect or damage is established and may require photographic evidence, inspection or return of the item; and that requests submitted after 7 business days may be handled at Bullmart's discretion.

If the item arrived damaged, please keep the item and its original packaging while we review your request. Photos of the item, the outer box and the shipping label can help us assess what happened.

If you return an item using a tracked service, keep the postage receipt and tracking number until the request is resolved. These details can help locate the parcel if its status is unclear.

Orders that cannot be delivered

If we cannot fulfill your order because of a delivery limitation or circumstances beyond our control, we will notify you and issue a full refund to the original payment method; for remote, inaccessible or unsafe addresses, non-refundable payment processing fees, customs duties and third-party charges may be excluded.

If a refund is approved, the time it takes for the credit to appear in your account may vary by payment provider.

If you have already contacted us about your return or exchange, reply to the same email thread with any updates. This keeps your order details and supporting information together.

Your statutory rights

This policy does not limit any consumer rights or remedies that apply by law.

Return eligibility and item condition: change-of-mind returns and exchanges are not accepted; for an approved defect or transit-damage claim, provide the order number, a description of the issue, and photos and videos, and keep the item and its original packaging; packaging imperfections alone and reasonable differences between images or renderings and the actual product do not constitute defects; opened products are assessed only for verified quality defects or transit damage.

Return shipping costs for change-of-mind requests: not applicable because change-of-mind returns and exchanges are not accepted, except where required by applicable law; any legally required cost arrangement is TBC.

Return shipping costs for defective, damaged or incorrect items: TBC; Bullmart may require inspection or return of the item before approving a remedy.

Exchange shipping costs: no exchanges are offered; the next-series reservation remedy is dispatched at no additional cost upon release. Original order shipping charges: TBC for defect or transit-damage claims; orders that cannot be delivered receive a full refund to the original payment method, subject to the disclosed exclusions for remote, inaccessible or unsafe addresses. Other return-related fees: TBC; non-refundable payment processing fees, customs duties and third-party charges are excluded from refunds in the remote, inaccessible or unsafe-address cancellation case.

Return review time after receipt: We will review the returned item and supporting evidence within 7 business days after receipt and notify you of the outcome by email. Refund method: the original payment method for orders that cannot be delivered; the method for other approved refunds is TBC. Estimated refund processing and payment-provider posting times: Bullmart will process approved refunds within 7 business days after approval; payment-provider posting time varies by provider. For overdue refunds, contact support@bullmart.com.

Exchanges and unavailable stock: exchanges between different styles are not offered because each collectible is limited edition and individually numbered; for verified defects or transit damage, Bullmart may offer a refund of the purchase price paid for the affected product) or a reservation for a product of substantially equivalent size and retail value from the next available series, dispatched at no additional cost upon release, with the design allocated randomly and subject to stock availability; The next available series is expected to be dispatched within 6 months after the current allocation closes or sells out; the exact timing will be announced through BULLMART's official channels.

Collectible-specific details, if applicable: this policy covers collectibles; packaging imperfections and reasonable differences between images or renderings and the actual product do not constitute defects; opened products are assessed only for verified quality defects or transit damage, not for change of mind or subjective grading expectations.