Shipping policy

Delivery destinations and shipping charges

We ship to selected regions, including Mainland China, Hong Kong, Macau, Japan, South Korea, Taiwan, Australia, the United Kingdom, the European Union, the United States, Canada and Southeast Asia, subject to availability at checkout. Shipping charges are covered for the eligible regions listed below; any other applicable charges are calculated and shown at checkout. Free shipping applies to the eligible destinations listed above; U.S. customers qualify when selecting Standard shipping at checkout.

Please check your shipping address, including any apartment or unit number, before placing your order. If you spot an error after checkout, contact us as soon as possible with the order number and the correct address.

Before placing an order, check the available delivery options and any shipping charges shown at checkout. The options shown depend on the shipping address and the items in your cart.

Preorders and estimated dispatch

In-stock orders are normally dispatched within TBC business days of order confirmation. For preorders, the estimated dispatch date or window is within August 2026. Estimated delivery after dispatch is 15–30 business days for U.S. Express and 30–60 business days for U.S. sea freight, measured from the shipment date; estimates for other destinations are shown on the product page and in the order confirmation, depending on the shipping method and destination.

Delivery estimates may change during holidays or due to weather, carrier delays or customs clearance where applicable.

Please distinguish the estimated dispatch date from the estimated arrival date. The dispatch date refers to when your order is expected to leave us, and delivery time is measured from that point.

Shipping updates

We will notify you when your order is ready to ship. To track an order, use the tracking and courier details sent by email once the order has been handed to our shipping partner. For shipping questions, contact support@bullmart.com with your order number.

Tracking updates may take time to appear after the carrier receives the package. If tracking shows that your package was delivered but you cannot find it, please check your delivery location and any carrier delivery notes before contacting us.

If your order has more than one tracking number, check each number separately. The parcels may reach you at different times.

Delivery issues

If your order is delayed, lost, damaged in transit or cannot be delivered, please contact support@bullmart.com within 7 business days of receiving your order for quality defects or transit damage; for delayed, lost or undeliverable orders, please contact us as soon as possible. Include your order number, a description of the issue, and photos or relevant documentation of the defect, damage or delivery failure; for damaged items, provide photos and videos. We will review the evidence, verify the delivery status and investigate; verified quality defects or transit damage will be handled under the Return and Exchange Policy, and orders that cannot be delivered will be refunded to the original payment method; however, for remote, inaccessible or unsafe addresses, non-refundable payment processing fees, customs duties and third-party charges are excluded from the refund. See our Return and Exchange Policy for applicable remedies.

Additional details for store owner to complete

Shipping origin and fulfillment: TBC.

International duties, import taxes and clearance fees: shipping charges, taxes and duties may be calculated separately at checkout depending on your location; any applicable customs duties, import taxes or clearance fees are the customer's responsibility unless stated otherwise at checkout.

Delivery timing by destination: U.S. Express: 15–30 business days after shipment; U.S. sea freight: 30–60 business days after shipment; estimates for other destinations are shown on the product page and in the order confirmation. Specify whether transit estimates use business days or calendar days. Business-day definition and holiday arrangements: TBC; the U.S. transit estimates above start from the shipment date, not the order date.

Address restrictions: delivery availability is confirmed at checkout; remote, inaccessible, unsafe or otherwise undeliverable addresses may be declined or canceled; other exclusions are TBC.

Mixed in-stock and preorder orders: not applicable to the current all-preorder assortment; rules for any future mixed in-stock and preorder orders are TBC.

Preorder delays: production and shipping timelines may vary because each item is handcrafted; we will provide updates and notify you when your order is ready to ship; contact support@bullmart.com for assistance, and any cancellation or refund remains subject to the all-sales-final policy and applicable law.

Shipping notifications: a shipping confirmation with tracking details is sent by email once the order has been fulfilled and handed to our shipping partner; a shipping update is sent when tracking is added or updated. Tracking activation estimate after carrier handover: tracking information may take a little time to appear after shipment confirmation; no specific activation timeframe is confirmed.

Address changes: before shipment, contact support@bullmart.com with your order number, checkout email, current address and updated address so we can confirm whether the change is still possible; after shipment, we may not be able to change it directly and will check whether the courier can assist.

Failed delivery and returned parcels: contact support@bullmart.com with your order number and the courier notice or a screenshot of the tracking update; we will review the delivery status and advise the available options; if the order cannot be delivered, a full refund will be issued to the original payment method, except that refunds for remote, inaccessible or unsafe addresses exclude non-refundable payment processing fees, customs duties and third-party charges; redelivery arrangements and any costs are TBC.

Lost, damaged or delivered-but-not-received parcels: contact support@bullmart.com with your order number, a description of the issue and any courier notice, tracking update, photos or other documentation; for damaged items, provide photos and videos; we will review the delivery status and investigate with the carrier; verified quality defects or transit damage are handled under the Return and Exchange Policy; expected response times are TBC.

Customer service: support@bullmart.com; other official support channels, telephone, service hours and time zone are TBC.